Refund Policy
At CartAvixo, we aim to provide high-quality e-commerce services tailored to each client’s business needs. Because our services may involve customized work, dedicated resources, research, development, strategy, and time, refunds are handled according to the nature and status of the service.
1. Consultation Fees
Consultation fees, where applicable, are generally non-refundable once the consultation has been scheduled or conducted, unless otherwise agreed in writing.
If CartAvixo cancels a paid consultation and cannot provide a replacement appointment, the applicable consultation fee may be refunded.
2. Deposits and Initial Payments
Project deposits or upfront payments may be required before work begins.
Once work has started, deposits may be non-refundable because resources may already have been allocated to the project.
The specific refund terms for a project may also be stated in the applicable proposal or service agreement.
3. Completed Services
Services that have already been completed, delivered, approved, or substantially performed are generally non-refundable.
This may include:
- Store development
- Website design
- Product research
- Product sourcing research
- SEO work
- Marketing services
- Creative work
- Automation setup
- Consulting
- Account management
- Other customized services
4. Ongoing or Recurring Services
For ongoing services, cancellation will take effect according to the applicable service agreement.
Fees for work already performed during the applicable billing period are generally non-refundable.
Any unused services or credits will be handled according to the specific agreement between CartAvixo and the client.
5. Cancellation Before Work Begins
If a client requests cancellation before work has started, CartAvixo may review the request and determine whether a refund is applicable.
Any refund may be reduced by non-refundable third-party costs, payment processing fees, or work already performed.
6. Client-Caused Delays
Refunds will generally not be issued because of delays caused by the client, including:
- Failure to provide required information
- Failure to provide account access
- Delayed approvals
- Failure to respond to communications
- Changes in project requirements
- Failure to provide required content or materials
7. Third-Party Services
CartAvixo may use third-party platforms, software, applications, advertising services, themes, plugins, subscriptions, or other tools.
Fees paid to third parties may be non-refundable and may be subject to the third party’s own refund policy.
CartAvixo is not responsible for refunds denied by third-party providers.
8. Dissatisfaction With Results
Because e-commerce performance can depend on many factors outside our control, dissatisfaction with sales, revenue, rankings, traffic, advertising performance, or marketplace results does not automatically qualify for a refund.
Specific performance guarantees, if any, must be expressly stated in a written agreement.
9. How to Request a Refund
To request a refund, contact CartAvixo with:
- Your full name
- Email address
- Project or service details
- Payment/order information
- Reason for the refund request
We will review the request and respond within a reasonable period.
10. Approved Refunds
If a refund is approved, it will generally be processed using the original payment method where possible.
The time required for the funds to appear in your account may depend on your bank or payment provider.
11. Changes to This Refund Policy
CartAvixo reserves the right to update this Refund Policy when necessary. Changes will be posted on this page with an updated date.
12. Contact Us
For refund-related questions or requests, please contact CartAvixo through the contact information available on our website.
CartAvixo
Website: https://cartavixo.com/